Reporting Emergencies & Non-Emergencies


In an emergency, every second counts. When police, fire, or medical emergencies occur, dialing 9-1-1 will save precious time and in many instances can literally mean the difference between life and death.

When you have an emergency:

  • Dial 9-1-1
  • Remain calm - speak slowly and clearly
  • Describe the emergency
  • Give the exact location of where help is needed - As an added safety feature, the telephone number and location that you are calling from is usually displayed when the operator answers your call (not available from operator-assisted calls and for all cellphones). The operator will ask you to give the location of your emergency, even if they are displayed when you call. This is necessary to verify the address and specific location of the emergency
  • Answer all questions asked by the operator
  • Do not hang up until the operator is finished - When the basic information has been entered into the dispatch computer, the call is routed to the appropriate police, fire, or medical dispatcher within seconds and a response is initiated. By staying on the line with the operator you may be able to further assist the police, fire units, or paramedics who are responding to your call by providing additional or updated information. Additional information does not delay dispatch of emergency personnel to your location.


Non-emergency calls placed to 9-1-1 are a violation of law and can hinder the ability of operators to send police, fire, or ambulance responders to true emergencies.

To more efficiently handle calls, the Paris Police Department has designated (903) 784-6688 as the number to report non-emergency situations to the police, request non-emergency ambulance transfers, and to make other non-emergency service requests.

A non-emergency incident is one that does not involve a crime in progress; does not pose an imminent threat to human life, major property damage, or loss; and does not require the immediate dispatch of a police officer. Some examples of non-emergency calls are abandoned vehicles, barking dogs, property crimes not in progress, and non-injury accidents.

View a listing of other helpful non-emergency numbers (PDF).