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NOTE: If there is a speed limit sign on your street we will not post a Think Child Safety Sign.
If it is a large leak, Dig Tess will be called and an emergency locate of the gas, electric, telephone, and cable lines will be requested. Once these lines are located, a crew will be scheduled to do the work.
If it is a smaller leak, a regular request will be made to Dig Tess which allows them 48 hours to send locators from Dallas, Tyler, or Texarkana to locate the lines. Once the lines are marked we can schedule a crew to do the repair.
In the case of an emergency water leak we will try to notify businesses if we have to turn their water off. If it is a scheduled repair we also try to notify businesses that the water will be off. Given the number of leaks we resolve in a day and the size of our work force usually, we cannot notify residents before we turn water off in their area.